গ্রামীণ ফোনে চাকরির নিয়োগ বিজ্ঞপ্তি

গ্রামীণ ফোনে চাকরির বিজ্ঞপ্তি (ছাত্রছাত্রীরাও আবেদন করতে পারবে)

পদের নাম :কাস্টমার সার্ভিস ও ট্রেইনি অফিসার

Job Title:Customer Service

Job Type: Full Time

Job Category: IT & Telecommunication

Deadline: 10Oct,2015

Educational Qualification:

Undergraduate Level Student (0 to 60 Credits) or equivalent would be preferable

Experience: No experience required

Requirement:Special Skill

Effective communication skills
Positive service mindset with helping attitude
Ability to work under pressure
Flexibility
Basic computer literacy and knowledge in office application

Job Detail:Junior Trainee-Apprenticeship Program

Department: Customer Service

Division: Customer Experience and Service

Close Date 10-10-2015

Role Overview: Inbound Contact Center, Customer Service, Customer Experience and Service

Job Responsibility :

1.Provide one-stop quality Customer Service over phone to ensure positive customer experience
2.Proactively aware/inform customers regarding our products/service
3.Sale through inbound and outbound contacts
4.Capture customer insights and escalate critical issues / complaints and provide timely feedback
Maintain targeted KPI on a regular basis
5.Serve customers with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition. In this way enhance Grameenphone’s brand image
6.Gain knowledge through various training sessions on corporate culture, communication, service mindset, etc.